Honda Sued For Routinely Denying Windshield Warranty Claims

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#windows #lawsuit
Scott McCracken
A CR-V windshield with masking tape on the cracks to prevet spread

A 2018 CR-V owner has sued Honda for denying his cracked windshield warranty claim even though both the dealership warranty administrator and a 3rd party company agree that the crack was due to stress from a defect. It wasn't until the claim made it up to a local parts and service manager that the claim was denied.

Honda's warranty program is supposed to repair broken or chipped window glass if it's the result of defects in materials or workmanship. But somehow they just keep insisting a defect doesn't exist. How odd.

A number of 5th generation CR-V owners say their windshields have cracked spontaneously without any external impact. The resulting cracks can quickly spread and reduce visibility for the driver and Honda Sending safety suite.

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A windshield with cracks in the lower left corner covered in tape

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