The door locks in the 3rd generation CR-V (2007-2011) stink. They won't lock when you want them to, or they'll randomly unlock while driving, and then they just stop working all together.
The problem is with the door lock actuators. An actuator is the behind-the-scenes magic that make power door locks possible. They have an electric motor, gears, and some sort of linkage or cable to operate the lock. And the ones that Honda installed are really prone to failure.
Common Complaints About the Door Locks ∞
As you might imagine, the most common complaints about these door locks is they don't behave as you'd expect. For example, they almost instantly lock up as soon as you unlock them.
The front passenger door locks immediately (2 seconds) after it is unlocked so passengers are unable to enter or exit the vehicle without reacting instantly. When I inquired at the Honda dealer what it would take to fix it, I was told it would cost $300!
Or they unlock at random while driving.
While driving the doors will unlock on [their] own and I feel unsafe as I travel with my grand children and worry when the doors will unlock on [their]\ own. I also re-lock the door but as I keep driving the door will again unlock on its own.
Safety concerns ∞
Of course the biggest issues are the safety concerns with unreliable door locks:
- Some owners are worried about theft after finding their parked cars had unlocked themselves.
- Others are worried about being locked out of the car in cold weather.
- Scariest of all is the realization the locks might not let you out of the car in an emergency, such as after a crash.
Expensive to replace (over and over again) ∞
On average, these lock problems really start to pick up around 85,000 miles which is well outside Honda's standard 3-year / 36,000 mile warranty.
The average repair cost per actuator is between $300 and $400 and owners say they've had to replace the same actuator twice because Honda replaced the defective part with a newer, but equally defective part.
Honda must have figured something out ∞
There are a ton of complaints about the door locks in the 2007 and 2008 model years. But complaint volume took a sharp dive for the 2009, 2010, and 2011 model years.
This suggests Honda swapped out the bad actuators in a refresh of the 3rd generation, but didn't offer any assistance to owners stuck with defective parts.
Honda Sued for Actuator Failures ∞
A proposed class-action lawsuit for door lock failures was filed against Honda in early 2013.
The complaint alleges that the door locks are defective, resulting in potential safety issues and lots of expensive repairs that often fall outside the warranty period.
The lawsuit, Kevin Davitt, et al. v. America Honda Motor Co., Inc., et al., accused the automaker of violating consumer fraud statutes in New Jersey, Florida, and California and caught recovery for breach of express warranty. In other words, Honda should pay for the door locks repairs because they are clearly defective.
Honda agrees to settle the lawsuit ∞
In September 2014 the automaker agreed to settle the lawsuit with the following terms:
- Honda paid out $1.4 million in attorney fees 😱
- Additionally, Honda paid each of the three lead plaintiffs $1,500
- Most importantly, Honda agreed to an extended warranty period for 2007-2011 CR-V owners
The lawsuit needed final approval from a judge, and it didn't receive that approval until May 2015. By that time the terms had changed:
- The warranty extension is only available to 2007-2008, and some early 2009 model year CR-Vs.
- The driver's door lock can be replaced for free, even if it hasn't shown any signs of failure, as long as it had not already been replaced.
- All passenger locks will only be replaced if a technician can verify they've failed.
The Extended and Now Expired Door Lock Warranty for CR-V Owners ∞
As part of the settlement, Honda extended the warranty on all four door lock actuators to 6 years from the original date of purchase, essentially doubling the coverage.
The warranty extension expired on November 7th, 2015.
It covered any 2007-2009 CR-V vehicles. There are two service bulletins (SB) available for more information:
The reason for two service bulletins is Honda allowed the driver's door lock to be replaced even if it wasn't failing (yet), but all passenger door locks needed to have a verified failure from a service technician before they were eligible for replacement. Which is frustrating because the locks may not consistently fail.
Actuator problems continue to plague owners ∞
As mentioned above, the average mileage where the door actuator problems get bad is around 85,000 miles. Which for many owners not only falls outside of Honda's original 3-year warranty, but also outside their 6-year warranty extension as well.
And all of that is moot at this point, because Honda placed a date cap on the extension offer.
At this point, Honda says all 3rd generation CR-V owners are on their own if (and when) their door locks fail. A frustrating end to a problem that still often ends up near the top of a list of the most common complaints for 2007-2011 CR-V owners.